1. Returns: If you are not satisfied with your purchase, you can request a return within 30 days of the date of purchase. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in its original packaging. To initiate a return, please contact us at info@thehollandheritage.com, and we will provide you with instructions on how to proceed.
2. Refunds: Once we receive the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to appear in your account, depending on your payment method.
3. Exchanges: We do not offer direct exchanges at this time. If you would like to exchange an item, please return the item you wish to exchange and place a new order for the replacement item.
4. Shipping Costs: Shipping costs for returns are the responsibility of the customer. If you are returning an item because it arrived damaged or defective, we will cover the return shipping costs.
5. Final Sale Items: Items marked as “final sale” cannot be returned or refunded.
6. Damaged or Defective Items: : If you receive a damaged or defective item, please contact us at info@thehollandheritage.com within 48 hours of receiving the product, and we will provide you with instructions on how to proceed.
If you have any further questions or concerns about our Refund and Returns Policy, please contact us at info@thehollandheritage.com, and we will be happy to assist you.